Hurricane Michael Updates:

(Updated 3/11/19)

A Message from David Southall, CEO

Hurricane Michael struck on October 10th and has definitely left an impact on all of us. Our Community, our families and friends, our credit union, and our members all have been affected, and as CEO of Innovations, I’m proud to say that we have done everything in our power to help those in need. Our employees have put their personal matters aside to be here for our members, and we are forever grateful to those who sacrificed so much to make a difference at Innovations. Once the storm passed, our Executive Team worked diligently to open as quickly as possible – and we were able to open just days after the storm, beginning with our Thomas Drive branch on Sunday October 14th, followed by Callaway and Lynn Haven the next day. Each day we were able to increase the number of services to our members. Today, we are operating full service at 4 of our 6 branches. Two branches received extensive damages and will be closed for repairs. Those branches are 1038 Harrison Avenue and 700 W 23rd Street. We will continue to update you on our progress.

We felt it was critical that we provide immediate help to our members of Innovations. We implemented several programs immediately following the storm. We offered up to 90 day deferments on loans, along with a Hurricane Assistance Loan, and a waiver of fees. To date, we have provided assistance to thousands of members and the requests continue each and every day. Credit bureau reporting has also been temporarily suspended to our two agencies; Trans Union and Equifax. Communication during events like this is crucial, and we have been communicating to our members primarily through social media / Facebook and our website. We will continue to use these for future communication and updates, and we ask our friends of Innovations to be patient and considerate when posting comments on social media. We all know firsthand how frustrating it has been to communicate and be consistent through this difficult time, and most negative experiences were able to be resolved. We have done a lot of things very well during this, and we have also had some things that didn’t go so well.

Our motto is ‘People helping People’, and our promise is to ‘Always provide service that exceeds our members’ expectations through each stage of their lives’. We were here for you before Hurricane Michael, we were here with you during Hurricane Michael, and we will be here for you after Hurricane Michael to help you and your family into the future.

I would like to once again share the phone numbers of my executive team. If we can help you, please let us know.

• David Southall, President / CEO: 850.276.2451
• Scott Gladden, Senior Vice President: 850.625.3597
• Karen Hurst, Senior Vice President: 850.527.5867
• Jeremy Hinton, Senior Vice President: 850.625.4332

Please continue to watch for updates. #sparkchange #850strong

Our post-hurricane journey continues and we want to help.

Our post-hurricane journey continues in our community. If you have been impacted by any of the business closures or workforce reductions happening in our community and you have a loan with Innovations please reach out to us. We want to help.

We will be evaluating solutions with you on a case by case basis.

Please call 850.249.0538 and reference Hurricane Michael Assistance.

To all of our members affected by Hurricane Michael.

We understand this is a very difficult and emotional time for everyone involved. We are trying to restore access to your banking services with us as quickly as possible given the limited resources we have available to us.

In order to keep you up-to-date on everything we are doing to recover from Hurricane Michael, we have created this page to post updates. Please bookmark this page and check it regularly.

To provide you with even more up-to-the-minute updates, please like and follow us on Facebook as we post our progress there.

Innovations Business/Commercial Loan Assistance

If your business has been affected by Hurricane Michael and you need assistance with your Innovations’ business or commercial loan we will be glad to help. Please call one of the specialists below:

• David Powell – 850.249.0960
• Carrie Infinger – 850.249.0578

Innovations Mortgage Assistance

If you have been affected by Hurricane Michael and you need assistance with your Innovations Mortgage, please call one of our Mortgage Specialists.

• Gina Mann – 850.249.0572
• Casey Fiser – 850.249.0386

Vehicle Totaled?

If your vehicle was totaled during Hurricane Michael and you have your auto loan with Innovations, we want to help you get back in the driver’s seat as quickly as possible. Click here to learn what you need to do.

Open Branches and ATMs

These branches and ATMs are open to assist you:

This ATM is currently closed for repairs:

Please stay tuned for further updates as they take place.

Our main telephone number is now operational and will reach our Thomas Branch. Our Call Center is also available at 1.888.313.7837 to assist you with any questions or concerns.

Please check back for details.