Text Message Scam Alert:

If you receive a phone call or text message from someone claiming to be from Innovations FCU please use caution and do not provide sensitive information. Scammers are falsely claiming suspicious activity on your account, and then asking for you to reply to a text to “Verify User ID” to terminate transactions. Innovations will never ask for you to provide sensitive information, including your online or mobile banking login credentials, full card number, and PIN.

Things to know about the real Innovations Fraud Department:

• We will not text a link for you to verify or decline a transaction. Our legitimate fraud alerts ask you to verify the authenticity of transactions, not to ask for your sensitive information.
• We Will Never Ask for Sensitive Information: Innovations FCU will never ask you to disclose your online or mobile banking login credentials, full card number, PIN, one-time passcodes, or any other sensitive information through text message or over the phone.
• Trust Your Instincts: If you receive a call or text from someone claiming to be an Innovations employee and they ask for information we already have, do not respond/disconnect immediately. Scammers often rely on high-pressure tactics to create a sense of urgency.

Your account security is our utmost priority. If you are uncertain about the legitimacy of a call or request, please remember the following steps:

• Do not share personal information through text or phone calls unless you initiated the call and you are sure about the recipient’s identity.
• Hang up if you feel pressured or uncomfortable during a call.
• Contact Innovations FCU directly at 850-233-4400 or by sending us a secure message through Online Banking or the Mobile Banking App if you have concerns about your account. Your vigilance is crucial in preventing fraudulent activities.