Skip to main content

Comprehensive Support and Services

Here to Assist with Your Financial Needs

Lobby view of an Innovations FCU branch.

How to Reach Us

For after-hours and weekend support, Spark, our Virtual Assistant, is available to help.

Enjoy 24/7 account access with our OnlineBanking or Mobile Banking services.

Phone Support

(850) 233-4400 (Main Number)

(800) 291-6272 (Toll Free)

Direct Branch Phone Numbers

Mon-Fri 9am–5pm

Online/Mobile Banking Support

(850) 249-0497

Mon-Fri 9am–5pm

Faxes

(850) 233-4430 (Accounting)

(850) 233-4444 (Loans)

Lost/Stolen Cards

(888) 297-3416

Available 24/7

Card Activation

(800) 290-7893 (Domestic)

(206) 624-7998 (Collect, Outside the U.S.)

Available 24/7

Card PIN Reset

(800) 290-7893 (Domestic)

(206) 624-7998 (Collect, Outside the U.S.)

Available 24/7

Cardholder Assistance

(800) 547-1209

Available 24/7

Mailing Addresses

General

P.O. Box 15529
Panama City, FL 32406-5529

VISA® Credit Card Payments

P.O. Box 16267
Panama City, FL 32406

Contact Us By Email

Spark Virtual Assistant

Illustration of Spark with a callout that reads: how can I help you today?

With Spark, you can get assistance with common banking needs without having to wait, including:

  • Check your account balances
  • Check your transaction history
  • Transfer funds from one account to another
  • Make a credit card or loan payment
  • Register for Online Banking
  • Reset your Online Banking password
  • Routing number
  • Branch locations and hours
  • ATM locations
  • Access your eStatements
  • Links to online and mobile banking
  • Types of loans we offer and a link to apply online
  • Types of deposit accounts we offer
  • Documents needed to open a new account
  • Loan rate information
  • And a lot of other things, too!

Call us today at (850) 233-4400 and give him a try!

Contact Us Online

Do not include sensitive information such as social security numbers or account numbers as this is not a secure form of communication.

*Indicates a required field.

Contact Information
  2. e.g. yourname@domain.com
  3. e.g. (850) 233-4400
Comments
  1. 1,250 characters remaining.
User Test